Hi, I'm Chris Hackett
Hi, I'm Chris Hackett
I design intuitive, user-centred experiences that solve complex problems and deliver results.
I design intuitive, user-centred experiences that solve complex problems and deliver results.
18
Years designing across Enterprise SaaS and eCommerce
90%
Legacy system redesigned within first 2 years at AMCS
30%
Reduction in AMCS Platform customer onboarding time
8
Luxury hotel websites designed for the Dorchester Collection



Featured work
AMCS Group
AVA: Redesigning a Customer Service Chatbot for Agentic AI
Redesigning a chatbot as an agentic assistant for waste and recycling software.
View project

AMCS Group
AVA: Redesigning a Customer Service Chatbot for Agentic AI
Redesigning a chatbot as an agentic assistant for waste and recycling software.
View project

AMCS Group
AMCS Platform Rebrand
AMCS refreshed its brand, and the main product needed to reflect it consistently. I led the UX design and rollout of the rebrand across the core platform and its ~10 functionality repos, working with Marketing, Engineering, Product Owners and Release Management.
View project

AMCS Group
AMCS Platform Rebrand
AMCS refreshed its brand, and the main product needed to reflect it consistently. I led the UX design and rollout of the rebrand across the core platform and its ~10 functionality repos, working with Marketing, Engineering, Product Owners and Release Management.
View project

My Design Process
My Design Process
1
Discover
Deeply analyze the problem space through targeted user research and business alignment before sketching a single screen.
2
Define
Synthesize research findings to map user pain points and establish clear, measurable success criteria.
3
Design
Explore multiple directions through rapid prototyping, collaborating closely with stakeholders to finalize the strongest concept.
4
Deliver
Ship polished designs with comprehensive handoff documentation, measuring real-world outcomes against initial goals.

What I do
What I do
Product Design
Designing clear, scalable, end-to-end experiences from early discovery to final delivery.
Design Systems
Building shared component libraries that align design and engineering to help teams ship faster.
UX Research
Conducting usability testing and synthesis to drive design decisions with real user data.
From the people I've worked with
From the people I've worked with
Chris is a talented UX designer who was instrumental during our time working together on AMCS Scale. He tackled some of our most complex design challenges with creativity, clarity, and precision. In particular, his design solutions for Guided Truck Scale made a huge impact on the product's usability and overall user experience. Chris is easy to collaborate with, detail-oriented, and focused on delivering real value. He’d be a fantastic asset to any product design team!

Paul MacDonald
Product Owner - Scale (Metals)
Working with Chris for three years at AMCS was an exceptional experience. As a UI/UX expert, he consistently brought a user-centric mindset to every project, translating complex requirements into clear, intuitive designs that genuinely served our users. Chris didn’t just design and ship; he actively gathered insights through A/B testing and used those results to refine experiences with precision and care. His collaborative approach, sharp design judgment, and commitment to evidence-based decisions made him an invaluable partner, and I would recommend him without hesitation to any team that values thoughtful, user-driven design.

Adrian Pollard
Product Owner - Fleet Maintenance
Chris was the UX designer on Guided Scale during my time as PM on the project, and his contribution was a big part of its success. He has a real knack for turning complicated problems into simple, intuitive design solutions, and he shaped the entire user experience for Guided Scale from the ground up. Beyond the work itself, Chris is thoughtful, easy to partner with, and someone who always keeps the end user front and centre. Any team would be lucky to have him.

Mitch Lortie
Senior Product Manager
I worked with Chris Hackett for about 3 years as a UI Developer at AMCS, regularly implementing the designs he produced as our Senior UX Designer. Chris consistently delivered clean, well-thought-out UX Figmas that made the handoff to development smooth — his designs anticipated edge cases and real usage patterns, not just the happy path, which saved countless rounds of back-and-forth. Beyond design work, Chris built out our Storybook documentation, giving the team a reliable shared reference for components that improved consistency across the product. He's also shown real versatility by picking up Angular work directly, implementing UI updates for our company-wide rebranding effort — a great example of a designer who understands the code well enough to contribute to it himself. Chris is thoughtful, collaborative, and easy to work with across the design-development boundary. Any team would benefit from having him.

Ivan Koncani
Technical Team Lead - UI Development
Chris is a talented UX designer who was instrumental during our time working together on AMCS Scale. He tackled some of our most complex design challenges with creativity, clarity, and precision. In particular, his design solutions for Guided Truck Scale made a huge impact on the product's usability and overall user experience. Chris is easy to collaborate with, detail-oriented, and focused on delivering real value. He’d be a fantastic asset to any product design team!

Paul MacDonald
Product Owner - Scale (Metals)
Chris was the UX designer on Guided Scale during my time as PM on the project, and his contribution was a big part of its success. He has a real knack for turning complicated problems into simple, intuitive design solutions, and he shaped the entire user experience for Guided Scale from the ground up. Beyond the work itself, Chris is thoughtful, easy to partner with, and someone who always keeps the end user front and centre. Any team would be lucky to have him.

Mitch Lortie
Senior Product Manager
Working with Chris for three years at AMCS was an exceptional experience. As a UI/UX expert, he consistently brought a user-centric mindset to every project, translating complex requirements into clear, intuitive designs that genuinely served our users. Chris didn’t just design and ship; he actively gathered insights through A/B testing and used those results to refine experiences with precision and care. His collaborative approach, sharp design judgment, and commitment to evidence-based decisions made him an invaluable partner, and I would recommend him without hesitation to any team that values thoughtful, user-driven design.

Adrian Pollard
Product Owner - Fleet Maintenance
I worked with Chris Hackett for about 3 years as a UI Developer at AMCS, regularly implementing the designs he produced as our Senior UX Designer. Chris consistently delivered clean, well-thought-out UX Figmas that made the handoff to development smooth — his designs anticipated edge cases and real usage patterns, not just the happy path, which saved countless rounds of back-and-forth. Beyond design work, Chris built out our Storybook documentation, giving the team a reliable shared reference for components that improved consistency across the product. He's also shown real versatility by picking up Angular work directly, implementing UI updates for our company-wide rebranding effort — a great example of a designer who understands the code well enough to contribute to it himself. Chris is thoughtful, collaborative, and easy to work with across the design-development boundary. Any team would benefit from having him.

Ivan Koncani
Technical Team Lead - UI Development
Chris is a talented UX designer who was instrumental during our time working together on AMCS Scale. He tackled some of our most complex design challenges with creativity, clarity, and precision. In particular, his design solutions for Guided Truck Scale made a huge impact on the product's usability and overall user experience. Chris is easy to collaborate with, detail-oriented, and focused on delivering real value. He’d be a fantastic asset to any product design team!

Paul MacDonald
Product Owner - Scale (Metals)
Chris was the UX designer on Guided Scale during my time as PM on the project, and his contribution was a big part of its success. He has a real knack for turning complicated problems into simple, intuitive design solutions, and he shaped the entire user experience for Guided Scale from the ground up. Beyond the work itself, Chris is thoughtful, easy to partner with, and someone who always keeps the end user front and centre. Any team would be lucky to have him.

Mitch Lortie
Senior Product Manager
Working with Chris for three years at AMCS was an exceptional experience. As a UI/UX expert, he consistently brought a user-centric mindset to every project, translating complex requirements into clear, intuitive designs that genuinely served our users. Chris didn’t just design and ship; he actively gathered insights through A/B testing and used those results to refine experiences with precision and care. His collaborative approach, sharp design judgment, and commitment to evidence-based decisions made him an invaluable partner, and I would recommend him without hesitation to any team that values thoughtful, user-driven design.

Adrian Pollard
Product Owner - Fleet Maintenance
I worked with Chris Hackett for about 3 years as a UI Developer at AMCS, regularly implementing the designs he produced as our Senior UX Designer. Chris consistently delivered clean, well-thought-out UX Figmas that made the handoff to development smooth — his designs anticipated edge cases and real usage patterns, not just the happy path, which saved countless rounds of back-and-forth. Beyond design work, Chris built out our Storybook documentation, giving the team a reliable shared reference for components that improved consistency across the product. He's also shown real versatility by picking up Angular work directly, implementing UI updates for our company-wide rebranding effort — a great example of a designer who understands the code well enough to contribute to it himself. Chris is thoughtful, collaborative, and easy to work with across the design-development boundary. Any team would benefit from having him.

Ivan Koncani
Technical Team Lead - UI Development
Looking for your next designer?
Looking for your next designer?
Looking for your next designer?
I'm open to new roles. If you're building something that matters and need a designer who'll go deep on the problem, let's talk.
I'm open to new roles. If you're building something that matters and need a designer who'll go deep on the problem, let's talk.
Featured work
AMCS Group
AVA: Redesigning a Customer Service Chatbot for Agentic AI
Redesigning a chatbot as an agentic assistant for waste and recycling software.

View project
AMCS Group
AMCS Platform Rebrand
AMCS refreshed its brand, and the main product needed to reflect it consistently. I led the UX design and rollout of the rebrand across the core platform and its ~10 functionality repos, working with Marketing, Engineering, Product Owners and Release Management.

View project
AMCS Group
AMCS Platform Rebrand
AMCS refreshed its brand, and the main product needed to reflect it consistently. I led the UX design and rollout of the rebrand across the core platform and its ~10 functionality repos, working with Marketing, Engineering, Product Owners and Release Management.

View project
View all projects
Hi, I'm Chris Hackett
I design intuitive, user-centred experiences that solve complex problems and deliver results.
18
Years designing across Enterprise Saas and eCommerce
90%
Legacy system redesigned within first 2 years at AMCS
30%
Reduction in AMCS Platform customer onboarding time
8
Luxury hotel websites designed for the Dorchester Collection


